Free shipping on orders over $50! All yarn is dyed to order and shipped within 2-4 business days!
Frequently Asked Questions
Processing Time
Our current processing time is 2-4 business days. We rarely keep any colorways in stock, and instead dye our yarn to order. This ensures that when you buy multiple hanks of the same colorway they all come from the same dye lot and are as similar as possible.
Backordering
Please allow an additional 1-2 weeks of processing time for items that have been backordered. All items from the same order ship out together.
Yarn Concerns
Color Accuracy
We do everything we possible can to convey accurate colors with our pictures. The problem is that different devices have different color settings, and screens can degrade and become less accurate over time. Due to this we cannot promise complete color accuracy. If you need an exact color match we do not recommend buying any yarn online, but instead visiting a local yarn shop to see the yarn in person.
Knots
Sometimes hanks have a knot or bump where yarn is joined in the spinning/twisting process. We have absolutely no control over this, and follow the policy of our yarn supplier: “Up to three bumps/knots in a hank lie within (our) tolerance specifications…”. If your yarn has more than three knots, is felted, or otherwise severely damaged, please reach out us to by emailing contact@yarninateacup.com.
Color Bleeding
You might notice a bit of color bleeding into the water that you wash your yarn/finished object in. A small amount of bleeding is normal with red yarns and deeper colors. We do recommend prewashing your yarn before using it in color work projects.
If there’s a large amount of color bleeding from your yarn, please reach out to us by emailing contact@yarninateacup.com.
Other Concerns
If you have any other questions or concerns, please message us using our “Contact” page or send an email to contact@yarninateacup.com.
Return Policy
Other Ways to Buy Yarn in a Teacup Yarn
We also have an Etsy shop: etsy.com/shop/yarninateacup